Privacy Policy

1. Introduction

WillowFrameBox ("we," "our," or "us") is devoted to the confidentiality of your information. This document outlines our Privacy Policy and details the manner in which we gather, employ, reveal, and preserve your data when you browse our site willowframebox.site or engage in our yacht charter offerings.

In utilizing our services, you are agreeing to the practices described herein. This policy is harmonious with privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

User-supplied personal details are collected for various reasons:

• Arranging a yacht charter
• Reaching us via our website or by telephone
• Enrolling in our newsletters
• Completing online forms
• Taking part in surveys or marketing programs

Such details could include:

• Identity and contact data (email, telephone, residence)
• Financial information (secured by external payment processors)
• Yacht charter specifics and preferences
• Backup contact details
• Food restrictions or health-related data (if disclosed)

2.2 Information Collected Automatically

Certain data is automatically logged when you browse our website, such as:

• IP address and geographical details
• Web browser specifications
• Visited pages and duration on our site
• Source website referrals
• Device characteristics (model, screen resolution, etc.)

2.3 Cookies and Tracking Methods

Cookies and related tracing mechanisms improve your web experience by allowing us to:

• Retain custom settings
• Study website utilization and efficiency
• Offer tailored content
• Refine our offerings

Browser controls or our cookie consent tool enable you to modify cookie preferences.

3. Utilization of Your Information

The information we gather is utilized for tasks such as:

• Provision of Services: To deliver yacht charter offerings, manage reservations, and maintain communication regarding your bookings
• Assistance to Customers: To address inquiries and offer support
• Transaction Operations: To handle financial transactions and manage invoicing
• Safeguarding and Security: To assure operational safety and deter wrongful activities
• Promotional Activities: To transmit marketing content and updates (with your approval)
• Improvements to Website: To evaluate user interaction and enhance website operability
• Adherence to Legal Norms: To fulfill legal and regulatory obligations

4. Disclosure and Sharing of Information

Your personal data is not marketed, bartered, or rented to unrelated entities. We might share your details in scenarios such as:

4.1 Collaborations with Service Providers

We may divulge information with third-party service providers we trust who aid us with: transaction processing; web hosting and upkeep; electronic correspondence; data analytics and performance tracking; customer assistance.

4.2 Legal Obligations

There may be situations where we must share your details to comply with legal processes, judicial commands, emergencies, or evaluations of potential malpractice or illicit conduct.

4.3 Commercial Changes

In the case of a corporate merger, acquisition, or asset sale, your info might be part of the assets transferred.

5. Protecting Your Data

We apply suitable technological and administrative safeguards for your personal information, guarding against unapproved access, amendment, disclosure, or eradication. Measures include encryption techniques, secure servers, access management, routine evaluations, and staff education.

Nevertheless, we must concede that no digital transmission or storage system is foolproof in terms of security. Thus, we cannot assert the absolute impenetrability of your data.

6. Retention of Data

Your data is kept as long as needed, in accordance with its collection purpose or legal stipulations. Common retention periods are:

• Charter bookings: 7 years (for fiscal/legal reasons)
• Communications for Marketing: until you opt out or request deletion
• Analytics of the Website: 26 months
• Client Assistance: 3 years post-final communication

7. Your Rights and Electoral Choices

These rights include the ability to access, rectify, erase (based on legal rationale), transfer, or withdraw from marketing, as well as command over cookies. For exerting these rights, please engage with us following the information provided below.

8. Partnerships with Third Parties

8.1 Analytics via Google

We utilize Google Analytics to scrutinize how our website is used. Opting out is an available option through the Google Analytics Opt-out Browser Add-On.

8.2 Social Networking Platforms

Links to social media platforms with their unique privacy policies are present on our website.

8.3 Financial Transactions Handlers

Monetary dealings are managed by certified external processors who abide by PCI DSS standards.

9. Global Data Movement

Your personal data may be transported to, and handled in, a nation apart from Spain. We sustain protective measures in line with pertinent privacy laws.

10. Privacy for Minors

Our offerings do not target individuals below 13, and we do not wittingly compile information from such demographics. If you discern that a minor has provided us with data, contact us promptly.

11. Alterations to our Privacy Policy

Amendments to this Privacy Policy may occur to reflect shifts in our operations or legal modifications. We will apprise of such updates by posting the revised policy, notifying registered users via email, or displaying a message on our site. Continuation of service usage after the revision date equates to acceptance.

12. Communication Information

For inquiries concerning this Privacy Policy or our data utilization practices, please reach out to us:

13. Adherence to Google Ads User Consent Policy

We observe Google Ads user consent policies. Adjustments to your cookie/tracking preferences can be made at any point through our cookie settings.